Press coverage of HSBC’s Global Payments Investigation Solution

SIBOS always generates interesting examples about what industry leaders are doing. Tom Steinert-Threlkeld quotes Andrew Long, Head of Global Transaction Banking  in this  Securities Technology Monitor article on how they have used Pega to help expand “its ability to investigate payments discrepancies to 58 countries.” It is terrific to see the industry press looking at how our customers are doing such great work. In HSBC’s case, developing a “global payment enquiry resolution service” that can “identify underlying issues and irregular payment trends at a global level.”  The Pega solution runs  on HSBC’s internet platform, HSBCNet, which has 330,000 users. Another leading example of how organizations are looking at patterns and trends in massive amounts of data and using a rules-centric process approach to create intelligent business operations.