Just a few weeks ago at PegaWORLD 2014, I met customers from places as far away as Russia, Japan, Sweden, and Australia, not to mention many from both Canada and the United States. From the outset, it was clearly evident that our customers’ passion for Pega – across all industries – is at a fever pitch!
While there were countless success stories, there are four key ones in Public Sector worth noting – these agencies have been transformed with Pega technology, and were recognized for their accomplishments at the 3,000-plus attendee event:
The State of New Jersey Administrative Office of the Courts
The State of New Jersey Administrative Office of the Courts received the “Public Sector Modernization Award”. This project improved the productivity of users at the State of New Jersey Administrative Office of the Courts by streamlining commonly used and complex procedures to simplify operations and drive efficiency. The award recognizes change agents in the public sector who are leveraging technology to bring IT and business leaders applications that deliver greater flexibility to more quickly respond to future business needs, requirements, and changes.
Swedish Federation of Unemployment Insurance Funds (SO)
The Public Sector Digital Transformation Award was awarded to the Swedish Federation of Unemployment Insurance Funds. The agency was recognized for its use of Mobile Technology to increase citizen access to claims processing and unemployment benefits management. The Swedish Federation of Unemployment Insurance Funds, also known as SO, provides services to Sweden’s 28 unemployment insurance funds and employs more than 1,500 case workers. It represents the interests of Sweden's unemployment insurance funds and their approximately 3.4 million members. It is the only organization in the Swedish labor market that unites trade organizations connected both to wage-earner groups and to various associations of employees. Alan Trefler, Pega CEO, cited SO for its achievements in the area of mobility and the streamlined experience and increased efficiency it provides.
The State of Maine
The State of Maine received the “Public Sector Agile Government Transformation Award for its visionary approach setting the standard for government and private sector alike. This award recognizes states which have adopted an agile methodology and a centralized project management office. The State selected Pega as its enterprise BPM provider to improve customer service and increase operational efficiencies. It also adopted a “cloud first” approach to enable rapid implementation while ensuring security. Maine’s transformational plans have received accolades from other State CIOs. Most recently, The State of Maine’s Office of Information Technology was named winner of the 2014 StateScoop 50 State Innovation of the Year award.
USDA-Natural Resources Conservation Service
The USDA-Natural Resources Conservation Service received the “Public Sector Build for Change® Government Award”. The Public Sector Build for Change Government Award recognizes the Government customer who embodies the true spirit of innovation. Earlier this year the USDA implemented Pega on top of its National Information Technology Center (NITC) platform to deliver Pega Platform–as-a-Service (PaaS) to the federal government. Pega’s Government solutions passed all security and operational requirements by the USDA and was granted an Authority to Operate (ATO). The ATO designation by the USDA provides validation for federal agencies that are evaluating Pega’s security protocols. With the completion of this ATO, multiple government agencies gain the benefit and insight of USDA’s concurrency process and have access to Pega Platform-as-a-Service in the USDA’s NITC environment.
Pega not only provides an agile foundation for government transformation; it drives modernization for today and tomorrow’s government agencies. Congratulations to all the award winners!
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