Not Another Blog on BPM!!!

What? Another Blog on BPM? In this brave new world of social media, forums, Twitters, Facebooks, blogs, wikis, texting, and who-knows-social-Web2-what tool du jour, I sometimes feel overwhelmed with information. There are plenty of blogs on just about anything under the sun – so why bother with another blog on BPM?

I struggled with this question for a while and finally decided that I should share perhaps a slightly different perspective on BPM. And, that really reflects what blogs are all about: a different, editorial perspective on a topic that draws from real-life experiences. In my case the focus will be a holistic perspective on BPM.

Let me elaborate. I feel privileged to have been part of the BPM revolution for the past 15 years. I have worked on BPM thought leadership, professional services, product management, product development, as well as consulting projects. I have seen incredible successes with deployments that have energized organizations through a BPM approach. I have also seen enormous amounts of energy and resources wasted on “BPM improvement projects.” So it has been a rollercoaster ride, but overall BPM has proven to be transformational. There is no doubt that BPM works – and can be the catalyst that optimizes a team, a department, or an entire organization. I really enjoy visiting and working with organizations that are undergoing the BPM revolution, and have discovered what I would like to call the “rhythm of change.” My blog postings in the coming weeks and months will be on three perspectives of BPM:

  • What is BPM and how does it fit in an organizations “ecosystem?” - The term “business process management” has been plagiarized and used to indicate anything from pure business modeling to technical orchestration of services. Even now, after more than a decade of BPM solutions, there are serious differences of opinion on BPM. In the coming weeks and months, I will try to cover each and every aspect of BPM. The features of the BPMS are one facet of the holistic perspective on BPM. I will post here on topics such as Case Management. In addition to BPM capabilities, there is also the context of BPM in an enterprise architecture, especially BPM’s role in Service Oriented Architectures, BPM in the cloud, the relationship between BPM and BI/Analytics, BPM and Web 2.0, BPM and ECM, BPM and legacy applications and list goes on and on. Stay tuned …
  • Who benefits from BPM? - My blog postings on this third category will try to address the question: so what? Or: who cares and benefits from BPM? The “B” in BPM stands for Business. Some of the biggest changes in organizations have been the direct and tangible benefits of BPM to the business. Business has seen the ROI of the BPM approach that starts with business objectives and attempts to operationalize them as directly, quickly, and painlessly as possible. That is only one of the constituents of BPM. Interestingly there are two other constituents – at least – who have benefited tremendously from BPM: sometimes as much as the business. These two groups are the end users: the ones running the operations; and IT: the ones building the end to end solutions. So how do these two stakeholder categories benefit from BPM? More on that as well…
  • How can organizations succeed with BPM? - Assuming we buy in to the BPM approach and its benefits, the compelling question becomes: How can organizations succeed with BPM? How can one achieve change incrementally with tangible results? What are best practices in seeing ROI with a BPM roadmap? In this category of blog postings, I will address continuous improvement with BPM. I will discuss how BPM can become an incredible catalyst in realizing Lean and Six Sigma objectives within an organization. Iterative and agile approaches are a great fit for BPM. I will have plenty to say and comment about BPM methodologies and maturity models. I will also post on BPM Centers of Excellence best practices – especially how they relate to other COE initiatives within an organization.

So I hope I got your attention. I also welcome suggestions on blog postings that do not necessarily fall into these three categories. In closing, while driving to work today I heard on NPR an interesting question: what will President Obama’s recommendation be for the next technology that will spur recovery and innovation? I have a suggestion: consider automation, change, and innovation through BPM!