In Part one of this blog series we defined that the next wave of innovation in BPM is the Adaptive Enterprise and introduced the following two trends supporting this evolutionary progression.
- Business and IT silos are disappearing through the use of BPM suites
- BPM suites are becoming the core that is driving the enterprise ecosystem
In this blog, I continue the discussion by defining the remaining three trends of the Adaptive Enterprise.
The third trend is applying adaptive and predictive BPM reporting.
To accomplish this, the Adaptive Enterprise must leverage historical and real-time data. By doing so business solutions will be actionable and adaptive, while providing high business value.
Therefore, for historical reporting, you need the ability to conduct rich data mining coupled with predictive analytics. For real-time reporting, you need event-driven, Business Activity Monitoring (BAM) combined with sophisticated rule technology to self-optimize operations. Lastly, by combining predictive analytics and decision management with event driven BAM the enterprise is able to understand, forecast and anticipate the best service offerings to please various types of customers. Hence, from this trend you can see that there is a progression of sophistication for reporting that the Adaptive Enterprise requires.
The fourth trend is dynamic case management.
In the Adaptive Enterprise there are three types of workers (clerical, knowledge assistants and knowledge workers) and three types of work (structured, semi-structured, and unstructured).
The category of workers span from clerical workers – where the work they process is predictable – all the way to knowledge workers – where the nature of their work is non-predictable and creative.
Types of work span from traditional structured workflow geared for routine, repetitive "clerical" work to ad-hoc and dynamic case management where knowledge workers can dynamically manage unpredictable tasks within the context of predefined structured processes. So, in other words, the ability to graft on ad-hoc, child-level processes onto an existing running process to manage, control and audit unpredictable tasks.
The adaptive enterprise needs to handle all types of work and all types of workers to effectively process work. Sophisticated BPM suites make this possible.
The last trend is complete deployment flexibility. As companies strive to cut operational and development costs cloud computing is becoming a popular option. The cloud has enabled companies to immediately deploy strategic business solutions without forfeiting scalability or resiliency.
However, most cloud solutions LOCK you into the cloud, which is a risky proposition for some businesses.
Sophisticated BPM solutions designed for the Adaptive Enterprise need to offer deployment flexibility and choice. A BPM platform should provide the ability to immediately build, deploy and run business solutions in the cloud, and if changing business requirements warrant to manage the solution on-premise, the business should be able to seamlessly port their business application from the cloud or vice versa.
So, there you have it, part one of this blog series defined the Adaptive Enterprise as the next wave of innovation in the BPM sector and introduced two of the five trends supporting this evolutionary trend. This blog concluded our discussion on the remaining three trends. I would love to hear back from you on if you agree with the points in this blog series. Do you feel that the Adaptive Enterprise is the next wave? Is there a bigger wave being overlooked? How about the five trends? Do you see these trends occurring as you progress in your BPM journey?