At a time when state governments are facing unprecedented budget challenges and states have run up a combined deficit well past $1 trillion, it’s imperative to look at cutting labor costs and IT complexity.
With an unprecedented level of government reform now taking shape throughout the country, government agencies need to re-examine their lengthy and costly IT investments. Either that, or they will continue to amass more debt, and implement more inflexible and outdated systems. A more pragmatic approach is sorely needed. Aging legacy systems need to wrap and integrate with each other, to hurdle organizational siloes. Intelligent automation, smart case management and effective use of cloud technologies represent new fertile ground.
State governmental agencies need to get away from doing more of the same; they need to redouble their efforts at modernization to achieve true transformation. Past attempts have largely failed, yet fraud, waste and abuse are still evident. That’s partly because systems do not capitalize on the opportunity to automate, perpetuating time-consuming, error-prone manual processing. Outdated development techniques create inflexible applications that cannot be changed or reused. Compound these failures with a rapidly retiring IT workforce and drastically reduced budgets, and it is clear why governments are embroiled in a real crisis.
There is a better way forward, however. Agencies need to transform their business processes with technology that allows them to directly develop and deploy applications. They need to easily modify systems to adapt to frequent policy changes and eliminate costly errors. In government, it’s critical for agencies to close the large gap that exists between the change in requirements and the assimilation of these changes in systems that deliver services to its constituents. This in turn facilitates instant response to change, maximizes process automation and promotes agility, compliance and transparency.
Sure, it sounds hard, but Pega’s proven experience in other industries which faced similar challenges in the past is well documented. Whether it’s Texas Commission on Environmental Quality (a state agency) or Farmers Insurance, end-to-end process automation and case management eliminate the manual workarounds and broken processes common in legacy environments. Users can change processes and rules in real time to account for new regulations, policy and constituent needs. Agencies can move work into a far more agile environment, and automate processes that govern activities, communications and data exchanges with legacy systems. The result is transformation at lower risk — and cost.