Cisco, a Fortune 500 company and a leader in its industry, has always understood that it needs to move fast to keep pace with industry disruption. Its thought leadership and commitment to innovation are just two of the reasons why the company dominates today's networking and IT industries. Most recently, Cisco proactively set out on a digital transformation journey, again choosing to lead rather than react. This forward thinking enabled Cisco to develop incredible customer experiences, be an operational powerhouse, and remain agile and innovative, all while keeping down costs.
Forward Thinking Requires Brutal Honesty
As part of this digital transformation, Cisco took a hard look at its internal processes. One area of focus was its supply chain. Among the many incredible results of its supply chain transformation was significant saving in transportation costs by digitizing the reverse logistics flow and automating using dynamic dispositions. These advancements also translated into improved customer experiences.
This never could have happened without the strong partnership between Cisco’s business and IT teams. As Partha Chakraborty, Senior Manager in Cisco Supply Chain IT, said, “This Agile/Scrum working model allows for Business and IT teams to work together iteratively — and in smaller increments — to drive faster adoption and faster time to value.” For instance, the two groups regularly take part in hackathons where they work together to “hack” business problems and drive business-side self-service with their IT partners.
Cisco understood that improving its supply chain could improve business efficiencies across the entire company, including customer experience and success. Not surprisingly, creating optimal customer experience improved loyalty and retention. It’s safe to say that Cisco, having seen many improvements in the past several years, will continue to push forward and be Future Empowered.
Register for our upcoming webinar: Future Empowered: Cisco, to learn more about this exciting transformation story.