Barely a day goes by when we’re not bombarded with messages about new technologies for communicating, sharing, posting, tagging, pinning, etc. Not only is everything digital, but it’s social–, mobile–, and cloud-enabled.
But if you buy a house, or lease a car, or apply for health insurance, it’s a different story. Then you’ve got to sign up to 100 different documents, using something called a “pen” by applying it to some stuff they call “paper.” Ok, that may be a little snarky but it’s not an exaggeration at all. Anyone who has refinanced a house or applied for a mortgage can tell you that there are literally dozens and dozens of pages that require a physical signature. The entire process feels antiquated in the age of instant gratification via mobile devices. And it’s a really poor customer experience, forcing customers to come to a specific location at a certain day and time and spend hours signing their names.
Not only is signing a painful customer experience, but it also wastes time and money for the organization. These paper documents aren’t going to manage themselves. It takes people hours to deal with them, not to mention real costs in printing and mailing. Even worse, waiting on paper signatures slows down deals and delays your time to revenue. But amazingly enough, this is the norm in most businesses.
That’s why we’ve partnered with DocuSign, the leader in Digital Transaction Management, to integrate eSignature technology into the Pega 7 platform and Pega’s strategic CRM applications.
Electronic signatures are valid and legally binding worldwide. By incorporating the eSignature process into applications for insurance, financial services, healthcare, and more, we know our customers can provide their customers with a faster, better experience while at the same time reducing costs and improving security and compliance.
At time when digital transformation is all the rage, it’s ironic that the last final moment of closing a deal is still governed by paper signatures. With this agreement, we’re closing this often overlooked digital gap while bringing customer experience one step forward in the digital age.