One of the world’s leading financial services firms just went live with a Pega project that addressed their business issue around payment investigations for a recently acquired business unit.
The new solution enables the bank’s external clients to create new investigations, track progress on existing investigations and run a number of statistical reports and data searches. A new self-service channel is a key element of the client’s system integration strategy as it allows for increased volumes without the need to recruit and train additional resources. This solution drew global acclaim from the client and provided them with a seamless user experience. Based on these results, the solution will be rolled out in additional business units over the remainder of the year.