BPM Go Live: Minimizing Holding Patterns with SmartBPM

We recently had another significant go-live with the organization that operates one of the busiest international airports in the world. With this implementation, our advanced SmartBPM technology – and its underlying complex event and rules engine -- is helping a bustling airport make the best use of its air space to help more planes be on schedule.  The result: a more efficient and cost-effective airport.

Specifically, Pegasystems will play a key role in driving better collaboration between this agency and its counterparts at other international airports in Europe.  This heightened collaboration is part of an exciting international program – called Airport-Collaborative Data Management (A-CDM) – which uses process to coordinate work between process participants. In this case, participants include airports, planes, ground staff and even other facilities. 

As you can see, this is no small undertaking. But SmartBPM is a hand-in-glove fit, as it is the underlying platform because of its process-centric methodology and flexibility.  This implementation is another example of how BPM can be central to doing processes, not just managing or controlling them. Agile BPM has a natural fit to allow more operational visibility and better automated controls, event alerts and accelerations based on unforeseen circumstances. By having the ability to parse vast amounts of event information and dynamically deliver appropriate decisions in real-time, airport officials can take full advantage of take-off and landing slots in any given period of time. In doing this, the organization can continue ensuring that the high volume of flights are on time. Another result? Satisfied travellers.

With tens of millions of passengers using this airport every year, tracking the status of each and every flight arriving and departing up to the second is no small undertaking. At an airport that handles several hundreds of flights every day, airlines, baggage handlers, passengers, ground crews, catering and air-traffic control all have to have the same information in real-time. If not, there’s a direct consequence – lost luggage, missed flights or delays are just a few examples. 

Thanks to the hard work of several Pega employees who are working closely with airport officials, the first phase of the project has already proved a success. In fact, it was completed in under two months’ time to the customer’s satisfaction. Looking toward the future, the airport will continue to see more streamlined operations as other processes become more efficient.