BPM Go Live: Electronic Records Management in Government Becomes a Reality

A large European government agency just went live with a Pega project this week that will automate a number of manual, paper-based processes while also assuring compliance through a single view into case management profiles across multiple directories and business teams.

By automating the manual work, this agency has significantly driven greater efficiency while also providing better case tracking by removing many the many paper-based processes.  With a goal of 15,000 users, the impact of this system on the organization is significant, and it will manage the full life cycle of the cases which the agency handles moving forward.  With all of the talk of governments moving to electronic records, here is a government agency that has adopted such practices and is realizing an immediate return on efficiency and accuracy of service.