I recently joined Pegasystems and spent my first days on the job at PegaWORLD, our annual user conference. The very first thing I saw when I arrived was CEO Alan Trefler playing chess against 20 opponents simultaneously. As tempting as it is to expound on chess as a metaphor for business and for Pega, I will instead focus on three things that made a lasting impression.
1. Implications of Digital Transformation for the Enterprise
The digital transformation we are witnessing all around us represents a profound disruption to the way companies do business today. Like all disruptions, there will be winners, who understand that this is a huge business opportunity, and losers, who think this won’t affect their business. The implications of digital transformation for the enterprise were laid out clearly in a keynote by Vic Sohoni, Partner and Co-Leader of North American Digital Practice at McKinsey & Company.
Vic noted that organizations need to transform all parts of the enterprise to become the new leader in their industry.
2. What Thought Leadership Looks Like
The vision and thought leadership ingrained in Pega’s DNA was evident everywhere. Whether it was the dozens of Pega customers on the main stage and in breakout sessions describing their own digital transformations made possible by Pega and astounding results our customers achieved at their companies, or the sessions by thought leaders Joanne Galimi and Janelle Hill of Gartner and Clay Richardson of Forrester explaining so clearly the imperative for digital transformation, or CEO Alan Trefler’s keynote (and new book) about building for change, it all adds up to the same thing: Pega is leading the way into the digital future.
3. The True Scale of What is Possible
When I saw customer after customer talking about the real business results they were seeing, I was really struck by the true magnitude of the business impact that Pega makes possible. The successes were rapid and dramatic, and the numbers being discussed were measured in billions of dollars.
For example, Telstra, Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet, spoke about its experience and results. Telstra has reduced the cycle time for order-to-activation by 70%, meeting the heightened expectations of its most demanding clients and significantly reducing their working capital requirements. In addition to the significant time and cost savings, Telstra has seen an improvement in customer satisfaction and the Pega solution has significantly improved Telstra’s IT agility. E-BPM has rapidly become an extremely valuable resource in the company’s effort to achieve customer-centricity through process excellence.
PegaWORLD was an amazing way to get to know my new company from many points of view in just a few days. From the first minute to the last, everything I saw told me I had made the right decision to join Pega.