Pega Chief Evangelist and VP of BPM Technology Dr. Setrag Khoshafian recently wrote an e-book on the 2014 Top 10 Trends for Adaptive Enterprises. As I read this eBook, I was struck by how quickly technology is changing and, at the same time, I’m a bit frustrated because in the Public Sector we still haven’t taken advantage of these advances to become adaptive enterprises.
The same challenges continue to persist today in public sector, and change remains the “new normal”. As the economy slowly recovers and public sector pension reform is the new buzz, government workers who had put off retirement may be heading out the door in 2014 – along with their experience and domain knowledge. In some states, the number of legislative changes has increased by over 100%, and with legacy technology still in place, even priority change orders can take more than a year to complete.
We often speak about legacy technology, but government is still operating with legacy procurement processes. These processes insist on a “big bang” approach to solution development and by their very existence, perpetuate the execution gap problem in government. They do not allow government agencies to adopt the critical agile methodologies needed to respond to change. In 2014, government agencies need to implement processes and technologies which will allow them to adapt quickly to their ever-changing environment, retain the domain knowledge of a retiring workforce, and prepare for the future.
To be able to respond to all of the forces of change, agencies must adopt an agile methodology that allows business and IT to collaboratively produce results in weeks, not years. Anyone who has worked in the traditional development environment knows the only thing you can count on is change. Agile processes embrace change.
In government, everything has a process and everything is a case. Model-driven, intelligent business process management software, combined with dynamic case management, offers government the ability to allow IT and agency domain experts to work together and ensure that critical business rules, typically held in an agency domain expert’s head, are visible to everyone in the organization. Not only are the business rules visible and transparent, but changes to these business rules are actually performed by the business owners, themselves. A new year’s resolution every government agency should make is – no more coding. Use the intelligence of a model-driven BPM to foster IT and business collaboration, automate everything possible, and retire coding requirements from your workforce.
Another key advancement agencies need to take advantage of more is cloud. Although we have seen some adoption, there needs to be more! Cloud is truly transformative in the sense that it creates more effective and timely interaction between government and its constituents. Cloud-based solutions can bring quantifiable cost savings along with a number of strategic benefits such as rapid scalability and deployment benefits, cost restructuring, risk management, and core competencies alignment.
The government procurement process needs to change to reflect change. No longer should large RFPs with detailed requirements that took over a year to gather, and are already outdated, be put on the street. The procurement process needs to reflect an agile team’s ability to deliver incremental agency value on a regular basis. That includes the government agency and their partner.
The future of government is already here, and it requires agencies to change on the fly, in order to keep pace. Predictive and adaptive analytics will become increasingly important to government agencies as the Internet of Everything becomes even more pervasive. With this explosion of data, government agencies need to be able to count on intelligent software to help them make sense of the data and turn it into actionable information – to bring about positive outcomes in our society.
Dr. Khoshafian speaks in much more detail about these exciting technology trends, and I’d love to hear your thoughts, too. I hope you enjoy the read!