Analyst reports rate Pega an industry leader

Pega software earns high marks in categories for CRM applications and BPM platform.

CRM Applications

These analyst reports recognize Pega's CRM applications and the core capabilities that address customer engagement, customer onboarding, and real-time interaction management.


The Forrester Wave™: Real-Time Interaction Management, Q1 2019

Pega received the highest scores possible in 9 top-level criteria including customer recognition, contextual understanding, decision arbitration and measurement and optimization.


Critical Capabilities for the CRM Customer Engagement Center 2018

Pega receives the highest scores in three of four use cases in Gartner's Critical Capabilities for CRM Customer Engagement Center report.

Gartner CRM CEC Magic Quadrant 2018 card


Gartner Magic Quadrant for the CRM Customer Engagement Center 2018

For the 9th consecutive year, Gartner recognizes Pega as a Leader in the 2018 Gartner Magic Quadrant for CRM Customer Engagement Center report.

Analyst Report

Ovum selected Pega as the market leader in their 2018 “Selecting a Customer Engagement Platform” Decision Matrix – with Pega earning the highest combined scores across all technology categories, and a #1 overall CEP ranking.

Analyst Report

Pegasystems is named a Visionary in Gartner's 2018 Magic Quadrant for Sales Force Automation report.

Analyst Report

Gartner’s inaugural MMH Magic Quadrant examines a market unifying customer data across channels, enhancing personalization and decisioning with AI, and integrating customer journey analytics.

Analyst Report

The report demonstrates why Pega was named a Category Leader of all reviewed KYC solutions, including those with and without CLM capabilities.

Analyst Report

Pegasystems was cited as a strong performer and received the highest score in Current Offering amongst the 10 vendors who were evaluated against 35 criteria.

Pega Platform

These analyst reports recognize the Pega Platform for its market-leading capabilities in process management, case management, mobile applications, and predictive decisioning.

Gartner iBPMS 2019 MQ


Gartner Magic Quadrant for Intelligent Business Process Management Suites 2019

For the 12th time, Pegasystems was cited as a Leader and is positioned furthest to the right for completeness of vision and highest for ability to execute.

Forrester DDP Wave 2018


The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018

Forrester evaluated 11 of the most significant digital decisioning platform vendors across 10 separate criteria. Pega received a ‘differentiated’ rating – the highest ranking on the three-point scale – in six criteria.

Gartner MADP MQ 2018


Gartner Magic Quadrant for Mobile App Development Platforms (MADP) 2018

Pega Mobility empowers businesses to improve productivity by making it easy for employees and customers to engage on the channel of their choice.

Analyst Report

Pega debuts as a Visionary in Gartner’s Magic Quadrant for Enterprise High-Productivity Application Platform as a Service.

Analyst Report

Pegasystems is recognized with the highest scores in all six use cases out of 19 evaluated vendors in this Gartner report.

Analyst Report

Aragon Research recognizes Pega’s RPA capability that leverages workforce intelligence to drive better customer engagement and back office efficiency.

Analyst Report

Pegasystems is recognized with the highest scores of 11 evaluated vendors for Internal Complex Apps Use Case and Internal Simple Apps Use Case in this Gartner report.

Analyst Report

Pegasystems was cited as a leader and received the highest possible score in 20 criteria in this Forrester report.

Analyst Report

HFS Research named Pega to its winner’s circle 2017 for RPA providers excelling in service delivery execution and innovation with a focus on enabling transformation and un-attended automation.

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