Pega for Government
Personalized, Omni-Channel Service
Exceed expectations everywhere
Truly great customer service doesn’t just happen in one place. From traveler information to transit management, you need solutions that transcend geographies and channels – empowering you to provide seamless service to everyone, no matter where they’re going or how they’re getting there.
With Pega, you can deliver consistent, world-class service everywhere. Online. In an app. On the phone. On live chat. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be applied in the moment on any channel. Integrate data from the Internet of Things and other smart devices, so you’ll always see the full picture. The industry’s only unified automation engine streamlines and simplifies interactions – think retail-style, not red tape.
Do more than help constituents reach their destinations. Empower them with personalized, end-to-end service.
Automate Investigation Lifecycles
Streamlined. Smart. Compliant.
Can your investigation software move at the speed of today’s world? Whether on the road, on the rails, or in the air, real-time incidents now require a real-time response. That means fast and flexible geospatial integration so your field workers can solve problems anytime, anywhere, right from their phone or other device.
With Pega, you get a fully integrated application that visualizes every step of the investigation lifecycle, including incident management and in-depth analysis.
A smart data layer pulls information together, rules and analytics recommend actions and enforce guidelines, and a unified engine harnesses powerful end-to-end automation. Plus, everything in Pega is audited, so you keep a clear record of how your team ties all the pieces together.
Achieve New Levels of Operational Excellence
Automate without breaking what works
You can’t manage transportation on a massive scale – or solve problems proactively – if your systems don’t talk to each other. Disparate point solutions may work on their own, but real efficiency starts with a single, centralized operation.
To get there, think end to end. According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right automation technology to the right problem.
Pega is the industry’s only unified digital process automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got everything you need to automate any process and keep the good systems that already work for your agency . You can move as fast as any point solution – faster, even – but still deliver the end-to-end, proactive solutions that lower costs and drive efficiency sky high.