Pega Payment Exceptions

 Automate corporate banking payment exceptions with
Pega Payment Exceptions


Accelerate exceptions investigations and reduce risk. Pega automatically parses SWIFT messages, creates cases, integrates data retrieval, uses rules-based issue resolution, and automates communications.


Provide seamless service via any device with Pega’s omni-channel user experience. Interactions move transparently across channels without any loss of context.


Ensure appropriate fees are charged every time to optimize revenue. Pega automates transaction posting based on business rules you can specialize by case type, client type, or geography.
Improve STP with

Auto-Case Creation

Pega dramatically increases straight-through processing, automatically parsing SWIFT messages to generate new cases and retrieving existing payment data. Business rules resolve cases automatically or intelligently guide operators through the process.
Increase efficiency with

Case and Process Management

Resolve cases faster while you improve the client experience. Pega automatically routes work based on skill, priority, geography, and other key variables. SLA management capabilities auto-escalate work, trigger alerts, and auto-generate communications to help ensure you’re meeting client SLAs.
Manage adjustments with

Automated Accounting Rules

Standard accounting steps at specific process stages within the exceptions flow automatically ensure fee charging, value dating, and transaction posting, and correctly follow SWIFT rules and bank processing requirements every time.