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Telecom customer service that exceeds expectations

Rethink complex processes and outdated service channels

Offer self-service that actually works. Turn contact centers into revenue generators. Connect journeys across channels.
Key benefits

Offer self-service that simply works

Make every agent your best agent

Drive revenue at your contact center

Featured customers

Lower costs like UPC

Check out the case study

Telenet puts customers first

TalkTalk simplifies engagement

Digitize self-service

Offer satisfying omnichannel engagement while managing costs

Build digital-first service telco journeys on Pega’s scalable platform. Guide proactive, effortless self-service with real-time AI. Connect experiences across channels with intelligent case management.

Automate faster resolutions

When customers call, offer them fast, easy resolutions

Streamline agent tasks so they can focus on offering better interactions. Automate cross-system interactions for improved customer outcomes. Drive consistency and agent adoption with guided workflows.

Empower telecom agents

Personalized, empathetic service helps unlock customer value

Reimagine the service center as a revenue center, where agents are empowered with data and AI to drive increased loyalty and retention. Cultivate lasting relationships by anticipating customers’ needs.

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Ready to get started? We can’t wait to show you what’s possible with Pega. Request a demo