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Pega CPQ for Communications

Configure, Price, Quote smarter and faster to increase sales.

"With Pega we are able to reduce contract lifecycle and build a dynamic platform that adapts to the changes of the customer."

Goffredo Sdrubolini Head of Customer Care, Telecom Italia
Get to know Pega CPQ for Communications
Deliver faster with
telecom processes

Manage proposals for digital services with out-of-the-box support for converged offers, solution design, and multiple site products. Specialize processes based on any attribute, whether its Ethernet or cloud services, on-net or off, and deliver a completely tailored experience.

Launch faster with
communications product catalog

Deploy bundles, pricing, and eligibility rules quickly and eliminate development costs with a product catalog built for your marketing team. Pega’s integrated product catalog makes it easy to change your offerings to accommodate a dynamic business environment.

Increase lifetime value with
intelligent guided selling

Pega’s rules, analytics, and intelligence act like a brain, guiding your sales reps, self-service sites, and call centers to predict and sell the right product at the right price to your most important clients.

Deliver timely quotes with
case management

Keep your promise to your customers, with carrier-grade Telecom workflow management. Pega connects the people, partners, systems, and enterprise processes required to deliver accurate quotes. It tracks related information, automates and assigns outstanding tasks, and connects front and back office.

Delight customers with
an omni-channel experience

Give your customers experiences that transition seamlessly between any channel or device without losing the context of the conversation. With Pega, you can integrate sales reps, self-service sites, and call centers into a continuous conversation.

Additional Product Features

Pega’s scaled, tiered environment supports the Pega CPQ application.

Employees anywhere can interact with customers through a user experience optimized for their devices.

Fetch customer data from different sources, in real time, while preserving data integrity.

Embed Pega directly into mobile or web channels to rapidly integrate with your infrastructure.

Pre-Built Integration

Configured to work with Pega Sales Automation and Pega Fulfillment Control Center.

Margin Calculation

Automatic margin and break even calculated per contract simplifies deal approvals.

Pega Service and Connectors

Interface with existing systems using standard protocols such as HTTP, SOAP, REST, MQ, JMS, and SQL.

Communications Data Model

Robust library of common objects and data models based on TM Forum Shared Information Data Model (SID).

Customer Case Studies

See how customers are using Pega CPQ for Communications to transform their enterprises.

Case Study

Telecom Italia: End to End Contracting for Enterprise Clients

Check out the case study
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Case Study

Farmers Insurance: Complex Quotes in 14 Minutes Instead of 14 Days

Check out the case study
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Case study

OCBC Bank: Sets New Standard for Customer Onboarding

Check out the case study