Service excellence? It starts with your employees
In an age when outstanding service is non-negotiable, is your brand overlooking a critical ingredient for success?
Frustrated employees = unhappy customers
In the drive to deliver stellar service, you risk overlooking a crucial part of the equation: employee happiness. And, according to our global customer service insights survey, agents across the world are frustrated. Big time.
Download our eBook to discover:
- How dated tech leads to employee discontent and poorer service
- Why personalized, one-to-one engagement is now the benchmark for service success
- How powerful AI and automation can simplify agents’ lives and transform engagement
Pegasystems CMO Tom Libretto shares startling new research on the “expectation gap” between businesses and customers.
Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.