Government Empowered 2016: Rebroadcast

Government Empowered 2016: Rebroadcast

Government
Empowered

Rebroadcast

Empowering agencies to improve lives through more agile and efficient government services.

The Government Empowered 2016 event brought together government leaders and industry experts with the goal to improve government service while reducing costs through modernization. Watch now to discover valuable tools and gain practical insights on:

  • Approaching mission and modernization objectives
  • Achieving constituent-centric government
  • Understanding best practices and lessons learned from other government leaders

What is Government Empowered?

What is Government Empowered? (2:04)

Main Stage Sessions

What is Government Empowered?

What is Government Empowered? (8:44)

Doug Averill, Pegasystems
Dave Dantus, Pegasystems

Crossing the Constituent Experience Chasm: From Breakdown to Breakthrough

Crossing the Constituent Experience Chasm: From Breakdown to Breakthrough (53:09)

Ying Chen, Pegasystems
Jeff Nicholson, Pegasystems

Serving the VA Mission

Serving the VA Mission through Digital Transformation, Automation and Customer Service (17:19)

Anna Rigney-Phillips, U.S. Department of Veterans Affairs

Modernization: Early Victories in a Marathon

Modernization: Early Victories in a Marathon (40:18)

Wes Johnson, U.S. Department of the Treasury
Jack McCarthy, New Jersey Courts
Rick Smith, U.S. Department of Justice
James Lawless, Pegasystems

Making Technology More Human

Constituent-centric Government: Making Technology More Human (35:17)

Chris Coppenbarger, U.S. Department of Agriculture
Dennis Dauphlin, U.S. Department of Justice
Anna Rigney-Phillips, U.S. Department of Veterans Affairs
Lisa Holt, Pegasystems

Applying Design Thinking

Service Design: Applying Design Thinking to the End-to-End User Journey (26:24)

Ira Entis, Accenture Federal Services

Breakout Sessions: Government Demonstrations

Invoice Payment and Processing System Demonstration

U.S. Department of Veterans Affairs: Invoice Payment and Processing System Demonstration (39:29)

Jeremy Barnett, Veterans Affairs

Criminal Justice Reform Demonstration

New Jersey Courts: Criminal Justice Reform Demonstration (51:18)

Jack McCarthy, New Jersey Courts
Daniel Smith, New Jersey Courts

U.S. Department of Agriculture: Grants Management Solutions Demonstration

U.S. Department of Agriculture: Grants Management Solutions Demonstration (48:35)

Chris Coppenbarger, U.S. Department of Agriculture

Breakout Sessions: Deep Dive Panel Sessions

Programs in a Hybrid Agile-Waterfall World

Interactive Workshop: Programs in a Hybrid Agile-Waterfall World (41:45)

Steve Martin, Pegasystems

Government Customer Service Best Practices

Government Customer Service Best Practices (47:32)

Fredrick Deese, Visual Connections
Sal Pena, Visual Connections
Sharon Downey, Visual Connections
George Wilson, Visual Connections
Greg Johnson, Architech Solutions

Modernization Best Practices

Modernization Best Practices (52:26)

Harry Clarke, srcLogic
Eric Charles, U.S. Census Bureau
Patrick Grau, Accenture Federal
Mark Young, IronNet Cybersecurity Inc

Breakout Sessions: Community of Interest Demonstrations

Customer Service & Constituent Engagement

Customer Service & Constituent Engagement (44:49)

Clarence Lewis, Pegasystems

Robotics and Desktop Intelligence

Robotics and Desktop Intelligence (42:31)

Peter Kinch, Pegasystems

Mobile and Field Service

Mobile and Field Service (53:58)

Alexei Ivanov, Pegasystems

Speakers

Douglas Averill
Global Government Business Line Leader, Pegasystems

Ying Chen
Head of Product Strategy, Pega 7 Platform, Office of the CTO, Pegasystems

Anna Rigney-Phillips
Chief, Financial Customer Support, Financial Services Center (FSC), Department of Veterans Affairs

Chris Coppenbarger
System Owner, Office of the Chief Financial Officer Grants Management Line of Business, U.S. Department of Agriculture

Dennis Dauphin
Director, Debt Collection Management Staff, U.S. Department of Justice

Rick Smith
Program Manager, U.S. Department of Justice

Wes Johnson
Deputy Executive Director, Philadelphia Financial Center, Bureau of the Fiscal Service, U.S. Department of the Treasury

Jack McCarthy
CIO, New Jersey Courts

Jeff Nicholson
Head of Product Strategy, CRM, Office of the CTO, Pegasystems

Frederick Deese
CEO and Owner, Visual Connections

Ira Entis
Managing Director, Strategic Solutions and Emerging Technologies, Accenture Federal Services

Sal Pena
BPM Practice Lead, Visual Connections

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