Achieving Proactive Government

Explore the imperative of government customer service in this eBook. The outcome? More satisfied citizens and more efficient government.


Government Customer Service eBook

Your Constituents Expect More

Governments are charged with the exceptional responsibility of representing public interests. This requires continuous improvement of constituent services for very complex and unique requirements. The concept of government customer service represents a new paradigm posing significant benefits:

  • Improved constituent access and satisfaction
  • Proactive service
  • Better efficiency
  • Enhanced flexibility
  • Reduced costs

Explore the challenges and opportunities in the Achieving Proactive Government eBook.

Download eBook

Download eBook

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Webinar: Leading analyst firm Gartner, and Pega explore government customer service
Whitepaper: Taking the Constituent-Centric Perspective to Improve Government Services
TCDRS Delivers Superior Omni-Channel Customer Experience with Pega