Pegasystems named a Leader in Gartner’s Magic Quadrant for CRM Customer Engagement Center
For the 10th consecutive year, Gartner recognizes Pegasystems as a Leader in the 2019 Gartner Magic Quadrant for CRM Customer Engagement Center report.
Pegasystems was cited as a Leader in Gartner’s 2019 Magic Quadrant for CRM Customer Engagement Center.
At Pega, we build the digital pathways to help your customers connect to you on the channel of their choice – web, email, chat, SMS – with the capabilities to expand to any new channels in the future. The Pega Platform enables customer service organizations of every size to scale.
Powered by Pega’s real-time AI, our unified desktop application gives agents the information they need – guiding the next best action for each customer journey. What’s more, our low-code app development helps to streamline processes and unite systems from end to end. And powerful automation seamlessly orchestrates the full workflow to deliver the outcomes customers expect.
Read the report to learn more.
Research & Insights
Turn every interaction into an opportunity
Whether you want to meet real needs in real time, get smarter with AI, or use context to your advantage, meaningful engagement starts with the right technology.
Gartner 2019 Magic Quadrant for CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, Simon Harrison, 11 June 2019
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.