Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017

Gartner Recognizes Pega as a Leader in MQ for CRM Customer Engagement Center

For the 8th consecutive year, Gartner recognizes Pega as a leader in the market for global customer service and support applications.

In the 2017 Magic Quadrant for the CRM Customer Engagement Center, Gartner examines the global market for customer service and support applications designed to engage customers. The report explores how vendors manage complex industry case management and scale to support extremely large customer engagement centers.

Download the report to learn how the leading Customer Engagement Center vendors compare on cost-to-value and ability to model and predict customer behavior.

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About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.

*Report previously titled Magic Quadrant for Pure-Play BPM