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Pega Received Highest Product Scores for 4 out of 4 Use Cases

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks

In this new report, Pega received the highest scores in all 4 use cases tested by Gartner (top score being 5), including investigative cases (4.24), incident management (4.28), service requests (4.16), and process-to-decision (4.12) scenarios.

 

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks


Highlights from the report:

"...designing a software application to address this unstructured process style — case management - is challenging. This complexity has relegated it to a specialized software application area for years. Case management frameworks represent a new approach to addressing these requirements. They are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions."

 

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About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.