Passer directement au contenu principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

Digital Transformation in the Midst of a Highly Competitive Market

Due to competition from industry giants and renowned regional powers, Blue Shield of California (BSC) has embarked on a digital transformation journey. Hear how BSC is lowering its cost per customer, all while growing in the highly competitive California market. And learn how the brands digital transformation strategy is applied to customer service to deliver personalization with every engagement, and create an integrated service model that thrills customers and staff alike.


Tags

Défi: Engagement client Défi: Service client Groupe de produits: Customer Decision Hub Industry: Santé Thème: Agilité métier Thème: PegaWorld Thème: Transformation numérique

Ressources associées

Best of Pega

Recherches et analyses recommandées

Découvrez les nouveautés et tendances actuelles et à venir.

Parcourez notre sélection
Why Pega

Pourquoi Pega ?

Notre puissant logiciel n'est pas notre seul atout.

En savoir plus
Partager cette page Share via x Share via LinkedIn Copying...