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Build for Change®

The next best ideas in digital transformation.

Carrie Cartwright

Sneak Peek: PegaWorld Tech Pavilion

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Anthony Abdulla

3 ways AI-powered bots can boost email productivity

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future

Transparent AI: How business leaders can tackle biases & black boxes

Mariya Yao, CTO and Head of R&D at TOPBOTS

Transparent AI: How business leaders can tackle biases & black boxes

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI

Transform your agent experience by giving them a personal robot

Don Schuerman

Transform your agent experience by giving them a personal robot

Automation Versus RPA: The Robot Wars

Francis Carden

Automation Versus RPA: The Robot Wars

Field service

Dr. Setrag Khoshafian

IoT and digital transformation - Field service

Adaptive digital factory

Dr. Setrag Khoshafian

The adaptive digital factory - Digitizing the supply chain with IoT