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Resetting Your Service Strategy In Uncertain Times

Amid the global pandemic, many organizations may have been caught unprepared to handle the shift to a fully digital world and are scrambling to adjust their strategy.

Learn what steps you can take today to respond to the current uncertainty – as well as whatever tomorrow may bring, including:

  • Demonstrating empathy to customers
  • Supporting service agents
  • Reducing cost-to serve
  • Protecting revenue channels

Speakers: Jeff Nicholson, Paul Greenberg


Tags

Défi: Service client Groupe de produits: Service client Thème: Chat and Messaging Thème: Expérience client Thème: Service client Thème: Transformation numérique
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