PegaWorld 2018: The Transformation Journey that Led Express Scripts to Reduce Prescription Processing Time (Video)
Join us as the second largest specialty pharmacy shares their transformation journey to reduce the turn around time for prescription processing using Pega out-of-the box functionality, intent based UI design. We will dig into the details of how they designed their UI to avoid clutter/scroll on the screens and leveraged auto population of data and custom tweaks to enhance process flow. We will share user feedback and reaction after the initial product launch and how it adds fuel to the organizations overall technology transformation. Finally, the team will share our success story, retrospectives and course corrections along the way.
Product Area: Platform
Topic: Customer Service