We'd prefer it if you saw us at our best.
Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:
Vidéo
PegaWorld 2018: Cisco Customer Service - Digital Agents, Intelligent Routing and now CSA Enabled People (Video)
We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to drive intelligence into the routing path and now we are bringing the human agent into the mix through integration of Pega Customer Service.
Tags
Related Resources
PegaWorld iNspire replays
Catch up on all the innovations, brand stories, and future-proof business solutions that made our virtual event such a success.
Pega Infinity™
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.