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MIT CISR: Great companies need a digital backbone

According to the MIT Center for Information Systems Research (CISR), only 14% of companies have achieved operational excellence. In this excerpt from her PegaWorld 2019 keynote, Principal Research Scientist Jeanne Ross explains what these leaders have in common (and how you can take steps to join them).


Défi: Excellence opérationnelle Groupe de produits: Plateforme Thème: Transformation numérique
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