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CSAA Insurance Group: Transforming the Customer Experience

"A year ago... we weren't able to acknowledge how long a customer had been a member with AAA for... we can now do that. We are leveraging information more effectively so that we can deliver that perfect customer experience."

– Steve Rowbury, Business Owner, CSAA Insurance Group

Learn how CSAA Insurance Group transformed their customer experience with an integrated Pega Sales, Customer Service, and Marketing implementation that replaced their legacy SFDC environment. Hear how the Pega implementation, completed in just over 6 months, improved efficiency and created a great customer experience.


Discover how Pega's CRM software helps you translate your customer leadership vision into practical, seamless and engaging execution for a Customer Evolved experience. Download the CRM Evolved eBook.


Balises

Défi: Efficacité des ventes Groupe de produits: Automatisation des ventes Groupe de produits: Marketing Groupe de produits: Service client Industry: Assurance Thème: Automatisation des ventes Thème: Expérience client personnalisée Thème: PegaWorld Thème: Service client
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