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B2C Customer Lifecycle Suite for CSPs

Reinventing the Customer Experience

Reduce churn, increase customer lifetime value, improve customer satisfaction and reduce cost to serve.

Watch how Pega’s customer lifecycle suite is helping CSPs reinvent the customer experience by delivering personalized, consistent experiences across every channel in real-time. Using our 90-day implementation cycle, Pega has enabled the world’s largest CSPs achieve tremendous results:

  • Telstra slashed courtesy credits by 38%
  • Sprint reduced churn, reduced cost-to-retain, and improved NPS

Balises

Défi: Valeur vie du client Groupe de produits: Marketing Groupe de produits: Service client Industry: Opérateurs télécoms Thème: Expérience client personnalisée Thème: Service client
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