PegaWorld 2018: Tata Consultancy Services leading NextGen transformations through Machine First Delivery Model (MFDM)™

Santha Subramoni, Global Head of Intelligent Process Automation for Tata Consultancy Services Configure,

Tata Consultancy Services (TCS) is proud to be associated with PegaWorld 2018 as a Diamond Sponsor. TCS has been sponsoring PegaWorld for the last many years as a Diamond Sponsor, showcasing leading solutions and use cases on the Pega Platform, demonstrating how Pega Robotics and Workflow Intelligence can be leveraged for Automation, and features like Next Best Action/Offer can aid in retaining customers and enhancing sales.

Over the last 17 years, TCS has developed its Pega practice to be amongst the top three globally, with total Associates numbering 2,600+ spread across North America, Europe, APAC, India, and the Middle East. We have executed large, complex, and multi-geo transformational projects across some of the largest names in a variety of industries, like Banking, Insurance, Telecom, Healthcare, Aviation, and Energy.

Our projects range from providing a leading U.S. payments company a global servicing portal for call centre professionals, resulting in a faster time to market for conversion; to implementation of a Central Decision Hub for a leading Australian MNC bank, leading to increases in Inbound/Outbound sales by 10%.

TCS executes Pega projects on a variety of methodologies – Agile Scrum based, Waterfall, and Hybrid – and aligns to Pega Methodologies using Pega differential features like Direct Capture of Objectives during requirement gathering, and Situational Layer Cake Architecture for multi-geo deployment of applications.

TCS has established Pega Labs in Cincinnati, Ohio (U.S.) and Hyderabad, India for providing POC/Demos/Solutions for customers. This serves an important aspect for simulation of how the application will perform in production and what Pega features can be utilized for development.

TCS has the highest level of Partnership that can be conferred by Pega to a System Integrator (SI) - Global Strategic Alliance.

TCS has been conferred with multiple awards by Pegasystems over the last 5 years – Market Development Award (2012), Partner Excellence Award (2013), Business Transformation in Communications (2015), Best Transformation Project (2016), and Advanced Practice Development (2017), which shows our continuing partnership and trust bestowed by Pega on TCS. We are excited to be a part of this Digital Transformation Journey with Pega, and look forward to more engagements and collaborations in the years to come.

TCS Sessions

TCS: “Pega is a journey not a destination.” – A NextGen transformation story @LBG. LBG is a leading U.K.-based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. The Group's main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision. Nitin Gupta, TCS Client Partner, Lloyds Banking Group, and Juliette French, Engineering Lead for IT Core Platforms at Lloyds Banking Group, explain why Pega has been chosen as the strategic BPM platform for Lloyds Banking Group, and been implemented in many flagship projects with the help of TCS. “No Journey is too long with the right company.” Join us for an interactive session and learn about our continuous and consistent successful journey based on a long standing partnership.

TCS Demos

Join us in the Tech Pavilion for the following demos.

Facebook Chatbot Demo (TCS Cadence and Loan Application): See how the solution enables customers to chat with two bots from the same Facebook login at the same time. One is the TCS Pega community knowledge bot (TCS Cadence), the other is a loan application bot. A user will be able to hold parallel chats with both bots while applying for a loan without any human interface. This dual-bot solution allows service providers to work with the same customer on two different topics.

Pega Design Validator: Watch how TCS’ auto design validation tool can help reduce manual effort and errors, and ensure strong foundational design for smooth implementation. Running on any application, the tool makes it easy to identify incorrect/faulty design elements from the rulestack and take remedial measures.

End-to-End DevOps in Pega: See how Pega, integrated with JIRA, automates development from requirements to SIT deployment, including AUT testing, guardrail verification, and deployment through DevOps. This Pega stack also includes Agile Workbench for staff management.

Dockerized Pega and Automated Deployments using Jenkins: Developers are often faced with a challenging web of complex compatibility restrictions, in which an application or workload is built specifically for its predetermined environment. If the application needed to be migrated, for example from bare metal to a virtual machine, or from a VM to the cloud, or between service providers, it generally meant rebuilding the application or workload entirely to ensure compatibility in the new environment. This solution helps developers resolve compatibility restrictions in software applications by providing a common interface for migrating applications. Learn how Docker Containers provide a channel to bridge the gaps and remove the environment restrictions and incompatibilities, resulting in a faster time-to-market. This solution is an asset developed and maintained by TCS BITG DevOps COE, and is a part of coded DevOps solution called Magnum. Magnum is an engineering offering from DevOps CoE that integrates development and operations.

TCS Loan Application through Voice: This demo will show how Customers can apply for a Loan through Voice recognition integration capability of Pega.

Learn more:


  • Industry: Cross-Industry
  • Topic: Pega Platform
  • Topic: PegaWorld

About the Author

Santha Subramoni, Global Head of Intelligent Process Automation for Tata Consultancy Services Configure