PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 18 result(s) for Decision Management. (Clear filters)
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Keynote

How About Some Empathy? Empathetic AI—The Evolution of AI for Business

Tuesday, June 4, 2019 • Grand Garden Arena

AI technologies can drive unprecedented business benefits: making intelligent decisions at scale, monetizing huge volumes of data, and jump-starting revenues – all while delighting customers. But as AI’s scope increases, it becomes...

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Customer Case Study

A Payer Evolution: How DAK went from Product-Focused, to Member-Centric

Monday, June 3, 2019 • Chairman's Ballroom 361

Healthcare payers have been slow to change, especially when it comes to interacting with members. Direct mail and calling campaigns were the status quo – offers pushed out in large batches, where...

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Customer Case Study

Achmea: How to win your customers' hearts using AI with personalized journeys across all your channels

Monday, June 3, 2019 • Chairman's Ballroom 357

At Achmea, our goal is to deliver the most personal and relevant customer experience in the world at every touchpoint, across all our brands. We put customers first in our personalization platform...

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Customer Case Study

Ford: Supporting the Intelligent Customer and Dealer Journey Through Next-Best-Action

Monday, June 3, 2019 • Chairman's Ballroom 359

To support their commitment to be the world’s most trusted mobility company, Ford Motor Company has structured their business and IT teams into logical squads to bring together the power of Pega...

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Customer Case Study

Cisco Customer Service - from dynamic customer engagement to digital delivery through Pega Customer Service

Monday, June 3, 2019 • Chairman's Ballroom 370

CIsco has been on a digital transformation journey which has simplified and automated our processes, uplifted our people roles to engage customers on outcomes instead of work on cases. The migration to...

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Customer Case Study

Fixed Right the First Time: Nissan’s first steps in automating diagnostic next-best-actions

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Today’s vehicles are rolling high performance computer networks on wheels. Like medical doctors, the dealership technicians tasked with keeping cars humming smoothly are bombarded with customer’s symptoms, changing vehicle technology, complex diagnostic...

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Customer Case Study

Unifying the Digital Experience at HSBC Australia

Tuesday, June 4, 2019 • Premier Ballroom 316

HSBC has the same struggles as many banks – relationships are critical, but it’s difficult to keep customers engaged when your software, channels, people, and processes are all disconnected. In this session,...

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Customer Case Study

Verizon: Unlocking Customer Centricity Through Next Best Experience

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Verizon has an ambitious vision: each time they touch a customer, that interaction must be intelligent, relevant, and fully informed – leveraging real-time context and advanced analytics to provide a compelling experience....