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Session: iNsights & Solutions

Digitization of Back-office: Automated Client Onboarding & KYC Reviews in Less Than Six Months

Date and Location

TBD

Speaker(s)

  • Stephan Kolarik
    Vice President - Digital Customer Experience
    Capgemini
  • Tanja Konrad
    Head of Daily Banking Services
    Erste Group Bank AG

Erste Group Bank AG is a leading financial services provider in Central and Eastern Europe. In record-breaking time, the organization created a better onboarding experience for corporate customers. Erste Group implemented automated processes on Pega and integrated more than 10 back-end systems together with the most modern internet platform in the market – resulting in customer interaction effectiveness improvements and cost reductions. Learn how the brand delivered the first market launch inside a record-breaking, six-month period – using Pega’s Client Lifecycle Management & KYC framework, Capgemini’s delivery-leading practices, and a truly unified team approach!


Topics

Automatisation robotique des processus Conformité Transformation numérique

Product areas

Intégration

Industries

Services financiers

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