• Customer Retention, Legacy System Innovation, Customer Service | Customer Service

    La révolution client en marche chez TalkTalk

    TalkTalk deployed Pega Customer Service for Communications, introducing case management, industry service cases, and Next-Best-Action for customer service.

  • Customer Retention, Legacy System Innovation, Customer Service | Customer Service

    La révolution client en marche chez TalkTalk

    TalkTalk deployed Pega Customer Service for Communications, introducing case management, industry service cases, and Next-Best-Action for customer service.

  • Operational Excellence | Platform

    TD Bank Financial Group: Increased Resolution Speeds by 70%

    With Pega, TD Visa created a full servicing solution that wraps around a new core processing platform to streamline disputes activity from the call center straight through to the back office.

  • Customer Service, Operational Excellence | Sales Automation

    Telecom Italia: Unifying the B2B Customer Experience

    With the Pega solution, Telecom Italia is now able to go to market more aggressively with dozens of new integrated offers.

  • Customer Service, Operational Excellence | Customer Service

    Telerx Builds Ultimate Security Into its New Platform

    Learn how Telerx leveraged Pega's solutions to improve their customer service platform and increase efficiency while complying with federal regulation

  • Customer Service, Operational Excellence | Operations

    Telstra: Complex B2B Provisioning in 8 Instead of 80 Days

    Learn how Pega helped Telstra simplify business processes and streamline enterprise work management, reducing their service cycle by 70%.

  • Customer Service, Operational Excellence | Customer Service

    Telstra: Transforming Customer Service Moves

    Telstra has delivered a huge positive swing in customer advocacy using Pega to manage customer service episodes from end-to-end using case management.

  • Legacy System Innovation | Platform

    Texas Department of Transportation: A Faster, More Effective Way to Transform Legacy Systems

    Texas Department of Transportation determined that Pega offers a faster and more effective way to transform aging legacy systems than either packaged applications or internal development options.

  • Customer Service, Operational Excellence | Customer Service

    TCDRS, pour une expérience omnicanal de qualité grâce à Pega

    TCDRS selected the Pega Customer Service application as part of a four phased strategic initiative to update their existing technology while improving service to their members. With Pega, TCDRS eliminated 5 systems and dramatically reduced system maintenance costs.

  • Customer Service, Operational Excellence | Customer Service

    TCDRS, pour une expérience omnicanal de qualité grâce à Pega

    TCDRS selected the Pega Customer Service application as part of a four phased strategic initiative to update their existing technology while improving service to their members. With Pega, TCDRS eliminated 5 systems and dramatically reduced system maintenance costs.