• Operational Excellence | Platform

    État du New Jersey

    Using the Pega 7 Platform, New Jersey Courts now has an inventory of case management services and a framework to maximize application reuse with every new release.

  • Operational Excellence | Platform

    État du New Jersey

    Using the Pega 7 Platform, New Jersey Courts now has an inventory of case management services and a framework to maximize application reuse with every new release.

  • Operational Excellence | Platform

    New South Wales: Streamlining State Transportation Management

    Using Pega, NSW TMC built a seamless, decision-based incident management solution to more efficiently track, manage, and respond to myriad events. It used agile methodology to deliver rapid results in just four months.

  • Customer Acquisition, Sales Effectiveness | Sales Automation

    OCBC et son nouveau système d’ouverture de compte client

    Découvrez comment OCBC est parvenue à rationaliser son processus de mise en relation client, en améliorant la satisfaction de sa clientèle et ses opportunités de ventes incitatives.

  • Customer Retention | Marketing

    Oi: Driving Customer Retention and Increasing Profitability

    With Pega Marketing, Oi has delivered significant improvements in customer retention and Average Revenue Per User (ARPU) while reducing retention costs.

  • Operational Excellence | Platform

    OptumRx Safeguards Health and Eliminates Waste

    OptumRx used Pega's Healthcare Industry Foundation on Pega Cloud to deliver a suspicious case-handling system for pharmaceutical claims for both Commercial and Medicare Part D members.

  • Customer Service, Operational Excellence | Platform

    Orange : une gestion des commandes B2B entièrement repensée avec Pega 7

    With Pega’s dynamic case management, Orange improved customer communication by 30% and decreased fallout tasks by 50%.

  • Customer Service, Operational Excellence | Platform

    Orange : une gestion des commandes B2B entièrement repensée avec Pega 7

    With Pega’s dynamic case management, Orange improved customer communication by 30% and decreased fallout tasks by 50%.

  • Operational Excellence | Operations

    Pfizer: Managing Drug Safety Across Global Partnerships

    Pfizer leveraged Pega’s industry-leading business process management and dynamic case management capabilities, along with Pega’s Pharmacovigilance application to deliver its Pharmacovigilance Exchange (PVX) solution in less than four months.

  • Operational Excellence, Workforce Optimization | Marketing

    PNC: Compelling, Data-Driven Customer Experiences

    PNC set out to build a compelling customer experience with data, analytics, and customer insight at its core. The result: the Customer Interaction Management (CIM) System, which provides a 360° view of the customer and is built on Pega technology.