• Operational Excellence, Workforce Optimization | Operations

    CISCO augmente de 70 % sa vitesse de résolution des problèmes (en anglais).

    Enterprise work management with Pega Rules Engine has enabled Cisco to grow in new markets by accounting for local laws and consumer preferences.

  • Customer Service, Operational Excellence | Customer Service

    Un service client d’exception pour Cisco grâce à Pega

    By Partnering with Pega, Cisco has digitized their customer service function to provide real-time “sense and respond” across their global service chain.

  • Customer Service, Operational Excellence | Customer Service

    Un service client d’exception pour Cisco grâce à Pega

    By Partnering with Pega, Cisco has digitized their customer service function to provide real-time “sense and respond” across their global service chain.

  • Customer Service, Legacy System Innovation, Customer Loyalty | Customer Service

    Con Edison: Powering Up the Customer Experience

    Con Edison identified Pega as the best way to automate and provide visibility into order origination, tracking, routing, proactive notification, correspondence generation, and other critical functions.

  • Customer Service

    CSAA Insurance Group: Transforming the Customer Experience

    Working with Pega, CSAA consolidated data from multiple policy administration systems, simplified complex internal processes, and created a “single view” of the customer.

  • Operational Excellence, Business Agility, Operational Excellence | Platform

    With Pega’s Build for Change Technology™ and patented specialisation capabilities, DEFRA is able to tailor its own processes, such as managing immunisations for animals and tracking their locations across the country, to address potential incidents more efficiently.

  • Operational Excellence, Business Agility, Operational Excellence | Platform

    With Pega’s Build for Change Technology™ and patented specialisation capabilities, DEFRA is able to tailor its own processes, such as managing immunisations for animals and tracking their locations across the country, to address potential incidents more efficiently.

  • Customer Retention | Marketing

    Quatre fois plus de contrats client pour EE

  • Customer Retention | Marketing

    Quatre fois plus de contrats client pour EE

  • Customer Retention | Marketing

    Elisa Bridges Omni-Channel Gaps

    Elisa’s vision was to create an omni-channel environment in which each customer interaction was relevant, timely, and consistent – and customers could migrate seamlessly to their preferred channel, without losing context.