• Customer Service | Customer Service

    American Express dépasse les attentes de ses clients.

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service | Customer Service

    American Express dépasse les attentes de ses clients.

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Customer Service, Operational Excellence | Platform

    ANZ transforme ses opérations mondiales avec Pega

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ANZ transforme ses opérations mondiales avec Pega

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Cross-Selling/Up-Selling, Business Agility, Operational Excellence | Marketing

    British Gas: Unified Marketing Unlocks Value

    Using Pega Marketing, British Gas mapped out a phased approach to transform its siloed customer decisioning environment to a unified platform for contextual, multi-channel messaging.

  • Customer Service, Operational Excellence | Customer Service

    C3i Solutions: Focusing on the Patient Journey

    Working with Pega, C3i implemented a comprehensive patient and healthcare provider solution, with an emphasis on product safety, medical information, patient support, and adherence. Named CaseTrack360, the system enables access to any service through the same platform, from medical information to adverse event reporting.

  • Customer Service | Platform

    California Franchise Tax Board: California Generates $2 Billion for Citizen Services

    Pega was first used to automate paper correspondence processing, and then as the platform used to process all 16 million personal income tax returns for the 2016 tax season, handling as high as 960,000 returns per day.

  • Workforce Optimization, Operational Excellence | Operations

    CareFirst BCBS Speeds Product Builds

    CareFirst selected Pega’s Product Composer System (PCS) for Healthcare to achieve its business goals: improve accuracy, reduce time to market, and decrease the complexity of benefit administration.

  • Operational Excellence, Workforce Optimization | Operations

    CISCO augmente de 70 % sa vitesse de résolution des problèmes (en anglais).

    Enterprise work management with Pega Rules Engine has enabled Cisco to grow in new markets by accounting for local laws and consumer preferences.