Amerigroup looks after the health of America's needy. The managed health care provider targets people eligible for Medicaid, the Children's Health Insurance Program (CHIP), FamilyCare, and other government special needs plans. Its top Medicaid plans include a product for families receiving temporary assistance to needy families (TANF) benefits and one for aged, blind, or disabled (ABD) persons receiving supplemental income. Amerigroup's SCHIP programs cover uninsured kids ineligible for Medicaid. The company contracts with about 135,000 primary care doctors and specialists, as well as 800 hospitals, to serve some 2.8 million members in about a dozen states. The company is owned by Anthem.
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Product Area: Operations
Challenge: Operational Excellence