• Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Customer Retention | Marketing

    Quatre fois plus de contrats client pour EE

  • Customer Retention | Marketing

    Quatre fois plus de contrats client pour EE

  • Customer Retention | Marketing

    Elisa Bridges Omni-Channel Gaps

    Elisa’s vision was to create an omni-channel environment in which each customer interaction was relevant, timely, and consistent – and customers could migrate seamlessly to their preferred channel, without losing context.

  • Customer Service, Customer Retention | Marketing

    Etilasat

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Service, Customer Retention | Marketing

    Etilasat

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Retention | Marketing

    Oi: Driving Customer Retention and Increasing Profitability

    With Pega Marketing, Oi has delivered significant improvements in customer retention and Average Revenue Per User (ARPU) while reducing retention costs.

  • Customer Retention | Operations

    QBE Increases New Business and Improves Retention With Pega

    QBE used Pega’s technology to develop an automated process to improve information exchange, transparency, and create a unified desktop to address the needs of its underwriters.

  • Customer Retention | Marketing

    Sprint : obtention d’un taux de fidélisation élevé en un temps record

    In just 90 days Sprint implement Pega’s Marketing for Communications solution, leveraging predictive and self-learning analytics and prebuilt retention processes, to identify customers at risk of churn and proactively provide personalized retention offers.

  • Customer Retention | Marketing

    Sprint : obtention d’un taux de fidélisation élevé en un temps record

    In just 90 days Sprint implement Pega’s Marketing for Communications solution, leveraging predictive and self-learning analytics and prebuilt retention processes, to identify customers at risk of churn and proactively provide personalized retention offers.