Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| Forbes

Are You Providing A Frictionless Customer Experience?

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes

| Verdict

At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| TeleTalk

Consumers lack trust in AI because empathy is missing, Pega study finds.

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Minter Dial

At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust

| CallCenter For Finance

Consumers lack confidence in AI, says Pega survey.

| Nieuws.social

Consumers clearly not convinced by the benefits of artificial intelligence.

| Siecle Digital

Pega introduces AI with empathy at PegaWorld 2019.

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| Raconteur

Pega’s Tom Libretto discusses building trust through data transparency

| Forbes

Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences

| T3N

AI is often met by mistrust by consumers says a Pega survey.

| IT-Daily.net

Consumers do not trust AI because empathy is lacking, says Pega survey.

| IT Finanzmagazin

Consumers lack confidence in AI, says Pega study.

| LANline

Consumers do not trust AI because empathy is lacking, says Pega study.

| eCommerce magazin

Consumers do not trust AI because of a lack of empathy, says Pega study.

| Customer Experience Magazine

Can AI tell the difference between good and evil? Consumers have doubts, according to Pega's study.

| Docaufutur

Consumers still resistant to artificial intelligence, Pega study finds.

| ITRNews

Pega study explains why consumers still do not trust AI.