Presse Informations Communiqués de presse Presse Presse Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain. 18 Apr 2019 | Loyalty360 Pegasystems Executive Discusses Leadership in RTIM Read more 10 Apr 2019 | C-Suite Network Service Utopia with Guest Jeff Nicholson Read more 5 Apr 2019 | This Week in Machine Learning & AI Empathy in AI with Rob Walker Read more Partager cette page Facebook Twitter LinkedIn Email Copy share link Copied! Decision Management (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Healthcare Insurance Utilities Topic CRM Artificial Intelligence Customer Service Customer Experience PegaWorld Robotic Automation Marketing Automation Digital Transformation Analytics Pega Platform Cloud BPM Decision Management Agile Application Development Operational Excellence Sales Automation Internet of Things Case Management Mobile UX & Design 17 Apr 2019 | Retail Dive Can chatbots charm consumers? Pega research supports the fact that customers are still not comfortable or confident in chatbots. 15 Apr 2019 | CustomerThink One-to-One Marketing: 20 years later, are we there yet? Vince Jeffs explains 1:1 marketing and customer-centric engagement. 29 Mar 2019 | ZDNet AI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. 25 Mar 2019 | CNBC Jim Cramer chats with Pegasystems CEO Alan Trefler about the company's growth Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it." 12 Feb 2019 | Imaging Technology News Survey Finds Personalized Patient Engagement Improving But Still Lacking Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers. 8 Feb 2019 | The Boston Globe Feeling emotional? The machines know Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences. 8 Feb 2019 | CIO Magazine App overload: The silent productivity killer Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity 6 Feb 2019 | MarTechSeries Pegasystems Acquires Business Intelligence and Data Visualization Capabilities To Enable Smarter Business Decisions New capabilities will enable organizations to easily visualize Pega application data to improve decision making. 11 Dec 2018 | Raconteur How data analytics could transform your business John Everhard comments on how Analytics and AI will guide future business decisions while people will add the human touch, eventually evolving into a seamless partnership. 12 Nov 2018 | Customer First Een 1-op-1 aanpak van klantwaarde vraagt om verandering Peter Woods discusses the benefits to 1-to-1 customer decisioning. 12 Jul 2018 | Forbes Three Areas Where Some Contact Centers May Be Overlooking Their GDPR Obligations Are businesses overlooking their GDPR obligations? 12 Jun 2018 | DMN One on One: Rethinking CRM as Customer Engagement with Tom Libretto In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018. 11 Jun 2018 | Klantcontact Next Best Action maakt plaats voor next best moment Why the next best action is making way for the next best moment. 6 Jun 2018 | DMN Pega Diary: We're selling change Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry. 31 Oct 2017 | iTNews CBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction. 26 Jul 2017 | Relationclientmag.fr Pegasystems et Accenture lancent une solution d'"intelligence client" Retrouvez cet article sur : www.relationclientmag.fr - "Pegasystems et Accenture lancent une solution d'"intelligence client"" La nouvelle solution Intelligent Customer Decisioning as a Service permet aux fournisseurs de télécommunications d'appliquer rapidement des pratiques de marketing intelligent grâce à des capacités de... 20 Jul 2017 | Outlook Pegasystems, Accenture team to offer CSPs Pega and Accenture launch solution to advance marketing strategies for telco providers. 29 Jun 2017 | Customer Talk Transavia toont de kracht aan van een kleine onderneming Transavia shows the power of a small company. 22 Jun 2017 | Customer Talk PegaWorld 2017: de klant bedienen vanuit de cloud met AI A recap of PegaWorld 2017 in Las Vegas. 31 Aug 2016 | My Customer How to become a customer journey pinball wizard If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals? 10 Jun 2016 | Customer Talk British Gas zet volgende stap in next generation decisioning British Gas is using a central decisioning hub to improve customer experiences. 7 Jun 2016 | Contact Centre News British Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. 1 Mar 2016 | FSTech FS legacy systems ‘hampering personalisation’ New study finds that legacy systems are getting in the way of progress. 17 Feb 2016 | IOT Global Network Work Automation – the impact of IoT and Robotics Setrag Khoshafian explains the true impact of digitisation.