Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

| Insurance Innovation Reporter

Unum Group Streamlines Back-Office Processes with Pega

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| iTWire

Pegasystems adds AI options to Customer decision hub

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| TechTarget Search CIO

Pegasystems Customer Empathy Advisor AI tool gauges ethics

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| Klantcontact

Pega unveils new digital messaging capabilities within Pega Customer Service at PegaWorld 2019.

| TechTarget

Pega's recent acquisition of In The Chat to improve customer service capabilities.

| Blake Morgan The Modern Customer

Rob Walker discusses what empathy is, how to use AI to accomplish it, and the ethics involved.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| Forbes

Pega’s Georges Anidjar discusses the main points of a customer-centric model.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Marconomy

Harald Esch discusses why customer journeys fail and what is needed to ensure a consistent customer experience.

| Forbes

John Everhard discusses the need for the NHS to evolve with today’s technologies and patient expectations.

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| Le Monde Informatique

Pega survey finds that customer service experiences must not lose the human touch as the world continues to utilize digital tools.

| Forbes

Georges Anidjar explains why customer service should develop to focus on a human centric model rather than a data-driven one.

| Assurance & Banque 2.0

Georges Anidjar comments on the need for a balance between robots and humans when developing future customer service tools after the findings of a Pega survey.

| Relation Client Mag

Pega study shows that the French prefer human contact when resolving with customer complaints and personal information.

| IT FinanzMagazin

Carsten Rust notes that chatbots should be seen as a way to optimize the customer experience and loyalty.

| Repairer Driven News

Steven Silver provides insight into customer engagement moments that matter in the auto industry.

| Huffington Post

Harald Esch discusses consumer skepticism when asked to share personal data.

| Repairer Driven News

New Pega survey finds young buyers want a quicker buying process and to protect their purchase.

| IT Finanzmagazin

Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.

| Insurance Innovation Reporter

Advice for shifting insurance customer perceptions to improve loyalty from Pega's Jim Ryan.

| GQ Magazin

People find chatbots unintelligent and prefer human contact when solving problems, finds Pega study.

| Customer Talk

Derk-Jan Brand comments on Pega research findings which state chatbot interactions still fall short of consumer expectations.