Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

| Tech Target

Consider these 12 RPA software vendors for deploymentunum

| Technology Decisions

NZ plans one-stop digital service for businesses

Customer centricity white paper preview image

| CMS Wire

Customer Service Friction: A Double-Edged Sword

| Tech Target

Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks

| MarTechSeries

Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| Technology Decisions

Pega client New Zealand Ministry of Business, Innovation and Employment, discusses their plan to build a cloud-based platform to simplify businesses’ interactions with the government

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| Enterprise Times

Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld

| eWeek

: Pega is named a leader as the low-code space is defined and explained

| Small Business Trends

Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote

| Times of India

Pega's Summan Reddy discusses Pega client Radial's success with Pega RPA solutions

| Adrian Swinscoe

Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes

| Verdict

At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| TeleTalk

Consumers lack trust in AI because empathy is missing, Pega study finds.

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Minter Dial

At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust

| CallCenter For Finance

Consumers lack confidence in AI, says Pega survey.

| Nieuws.social

Consumers clearly not convinced by the benefits of artificial intelligence.

| Siecle Digital

Pega introduces AI with empathy at PegaWorld 2019.