Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

| Forbes

Pegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire

| CEO Magazine

What open banking really means for business leaders

| BAI Banking Strategies

Customer experience meets your excellence: How to edge out the competition

| BAI Banking Strategies

Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry

| Loyalty360

Pega’s Jeff Nicholson discusses how AI and machines shape the way humans make connections and how AI-enabled machines help businesses create empathetic customer interactions

| Marconomy

Pega’s Kay Knoche examines AI’s image problem from the perspective of the customer, and notes that often AI comes to stand for ‘antisocial intelligence’

| Computable

Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys

| The Banking & Finance Post

Pega’s Suman Eadunuri shares how Pega is helping banks with digital transformation through case management and personalized marketing to drive growth and improve customer satisfaction

| Journal du Net

Pega’s Sylvain Harault discusses customer service as a main reason people switch banks and how banks can overcome this challenge

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Forbes

Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences

| Nieuws.Social

Recent Pega study finds customers are unimpressed with customer service

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| Klantcontact

Pega unveils new digital messaging capabilities within Pega Customer Service at PegaWorld 2019.

| Forbes

Alan Trefler discusses the significance of empathy in technology industry leaders

| Comarketing News

Pega study finds companies are disconnected from customers and overestimate their quality of customer service