Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

| The CEO Show

Radio: Alan Trefler, Founder & CEO of Pegasystems

| Which-50

Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega

| MarTech Advisor

Pega’s Jeff Nicholson explains the future of CRM and predicts what customer engagement will look like in 2020

| itnews

Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need

| Executive-People

Pega’s Derk-Jan Brand explains how empathetic AI can boost one-to-one customer engagement

| ZDNet

Earlier this year, Pega was named a winner in the CRM Watchlist. This article explains what Pega is doing to earn their spot on the list.

| Automotive News

Pega's Steven Silver explores how automotive companies can elevate customer journeys to cater to customers who have become accustomed to seamless experiences

| Customer First

Pega’s Derk-Jan Brand shares that organizations who don’t listen to their staff run the risk of potentially losing customers and valuable employees

| Solutions Numeriques

Pega’s Georges Andijar and Sylvain Harault discuss the differences and synergies between CRM and enterprise resource planning (ERP)

| Marketing Magazine

Pega’s Michael Evans highlights five core infrastructure capabilities businesses should look for in long-term CRM strategies as they try to future-proof their technology

| Adrian Swinscoe

Pega's Tom Libretto discusses recent Pega research findings on customer service

| CUSTOMER Magazine

Pega awarded CRM Excellence Award for improvements made to client businesses

| CRN

Pega included in industry list of top 14 CRM vendors

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| CustomerThink

Pega’s Vince Jeffs shares the four martech platforms needed for optimal customer engagement

| DMN News

Pega’s Alan Trefler and Dr. Rob Walker discuss empathy and microjournies at PegaWorld.

| iTWire

Pega’s Kerim Akgonul and Don Schuerman discuss how Pega is future-proofing customer messaging technology.

| Computable

Pega integrates In The Chat’s messaging capabilities into their customer engagement solutions

| Claims Magazine

Pega’s Jim Ryan highlights three changes insurance organizations can make to digitally transform.

| MarTechSeries

Pega named a Visionary in in the Gartner Magic Quadrant for Multichannel Marketing Hubs for solving complex problems.

| Manage It

Pega’s Carsten Rust explains five benefits of using AI-based procedures in Customer Service.

| BAI Banking Strategies

Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| IT Daily

Top five characteristics of a future-proof CRM system.

| Healthcare IT News

Consumers seek effective communication and personal touches from healthcare providers and are willing to provide real-time access, finds Pega survey.

| Destination CRM

Pega’s upgraded healthcare suite provides a more collaborative, transparent environment to deliver proactive, personalized experiences.