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| CMS Wire

Customer Service Friction: A Double-Edged Sword

| Technology Decisions

NZ plans one-stop digital service for businesses

| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Enterprise Times

Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| eWeek

: Pega is named a leader as the low-code space is defined and explained

| Small Business Trends

Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote

| CustomerThink

Pega clients discuss the driving force behind their digital transformations and key factors for success

| BostInno

Carlos Fuentes and Claudia Rodriguez join Pega

| MarTechSeries

Carlos Fuentes joins Pega as CISO to grow existing information security plans

| Adrian Swinscoe

Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor

| MarTech Advisor

Carlos Fuentes joins Pega to oversee Pega's existing information security strategy and implementation

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| Trend Report

Pega’s Carsten Rust explains the concept of design thinking

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| Adrian Swinscoe

Pega's Tom Libretto discusses recent Pega research findings on customer service

| CUSTOMER Magazine

Pega awarded CRM Excellence Award for improvements made to client businesses

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| HR Technologist

Claudia Rodriguez joins Pega to help create a more inclusive and diverse workforce

| CRN

Pega included in industry list of top 14 CRM vendors

| Verdict

At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Minter Dial

At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust

| IT Leaders

A PegaWorld roundup including DPA’s place in a digital transformation strategy

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Raconteur

Pega’s Tom Libretto discusses building trust through data transparency

| Forbes

Digital transformation is not easy. Particularly when you consider that, reputedly, around 70% of all transformation programs fail to meet expectations or their objectives. That means only 30% of...