Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| CustomerThink

Pega clients discuss the driving force behind their digital transformations and key factors for success

| Funkschau

Pega’s Martin Carney considers the opportunities and impacts of 5G

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| Wireless Week

Pega’s Ken Benner explains that a technological change is coming that will bring us next-generation communications services.

| SMAC Talk

In this podcast, Pega's Steve Rudolph discusses the importance of AI and analytics.
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| BusinessWorld

Pega's Suman Reddy discusses Telstra's AI deployment and value of AI in customer engagement.
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| RCR Wireless

Pega's Ken Benner explains how telcos can incorporate B2C sales practices to boost results.
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| Which-50

Pega and Accenture launch intelligent customer decisioning solution for telecommunications.
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| ITBrief

Telecommunications solution from Pega and Accenture combines AI and consulting services.
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| Outlook

Pega and Accenture launch solution to advance marketing strategies for telco providers.
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| SearchCRM

Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business.
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| RCR Wireless

Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
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| European Communications

A recent survey Pega undertook with Cognizant and Marketforce found that 76 percent of IT professionals suggested smartphone virtual assistants such as Siri, are making customers more willing to...
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| Forbes

Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers.
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| RCR Wireless

How telecom operators can tackle digital transformation, with tips from Pega's Steve Rudolph
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| Diginomica

British phone company TalkTalk is working with Pega to improve its customer service.
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| MyCustomer

My Customer examines the disconnect between service providers and customers.
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| TelecomEngine

Pega's Steve Rudolph explains why the future of mobile is all about the customer.
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| Le Mag.IT

<p>A l’occasion du CRM Evolved à Paris, Pegasystems a voulu démontrer comment sa plateforme CRM orienté…</p>
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| Call Centre for Finance

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