Presse Informations Communiqués de presse Presse Presse Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain. 27 Jun 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more 25 Jun 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more 20 Jun 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Partager cette page Facebook Twitter LinkedIn Email Copy share link Copied! Communications Service Providers (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Consumer Services Cross-Industry Financial Services Government Healthcare Insurance Manufacturing & High Technology Other Industry Utilities Topic CRM Artificial Intelligence Customer Service Marketing Automation PegaWorld Customer Experience Digital Transformation Analytics Application Development Case Management Decision Management Sales Automation 9 Jul 2019 | CustomerThink Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets Pega clients discuss the driving force behind their digital transformations and key factors for success 14 Jun 2019 | Funkschau Letzten Endes zahlt der Kunde für die Investitionen Pega’s Martin Carney considers the opportunities and impacts of 5G 11 Jun 2019 | itnews Optus rethinks how telco customer problems get solved Pega client Optus shares insights from building a universal workflow at PegaWorld 16 May 2019 | Wireless Week The 5G Imperative: Delivering On Operational Excellence Pega’s Ken Benner explains that a technological change is coming that will bring us next-generation communications services. 12 Nov 2018 | SMAC Talk AI and Analytics Must Kill Prehistoric Marketing with Steve Rudolph In this podcast, Pega's Steve Rudolph discusses the importance of AI and analytics. 21 Nov 2017 | BusinessWorld Why AI is the secret force behind real-time customer engagement Pega's Suman Reddy discusses Telstra's AI deployment and value of AI in customer engagement. 14 Sep 2017 | RCR Wireless How to build the next generation of Telco sales leaders Pega's Ken Benner explains how telcos can incorporate B2C sales practices to boost results. 25 Jul 2017 | Which-50 Pegasystems and Accenture team up on intelligent decisioning Pega and Accenture launch intelligent customer decisioning solution for telecommunications. 21 Jul 2017 | ITBrief Marketing campaigns get smart: New solution combines AI & consulting services Telecommunications solution from Pega and Accenture combines AI and consulting services. 20 Jul 2017 | Outlook Pegasystems, Accenture team to offer CSPs Pega and Accenture launch solution to advance marketing strategies for telco providers. 20 Jun 2017 | SearchCRM CRM, martech stack helping customers hear Sprint now Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business. 19 Dec 2016 | RCR Wireless Customer Experience and profitability are no longer a zero-sum game Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience. 26 Sep 2016 | European Communications Opinion: Telcos must embrace the new automated age of Customer Service A recent survey Pega undertook with Cognizant and Marketforce found that 76 percent of IT professionals suggested smartphone virtual assistants such as Siri, are making customers more willing to... 13 Jul 2016 | Forbes Can we stop talking about big data and start talking about business and customer outcomes? Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers. 10 Jun 2016 | RCR Wireless Digital transformation may appear to be a daunting task for telecom operators, but pieces are in place to ease the transition How telecom operators can tackle digital transformation, with tips from Pega's Steve Rudolph 7 Jun 2016 | Diginomica TalkTalk hopes to turn around poor service reputation with a ‘Consumer Revolution’ British phone company TalkTalk is working with Pega to improve its customer service. 1 Apr 2016 | MyCustomer How did we get it so wrong? Customer service vision versus the reality My Customer examines the disconnect between service providers and customers. 2 Feb 2016 | TelecomEngine The future of mobile is all about the customer Pega's Steve Rudolph explains why the future of mobile is all about the customer. 28 Jan 2016 | Le Mag.IT Pegasystems réaffirme son positionnement de "CRM de 3e génération" <p>A l’occasion du CRM Evolved à Paris, Pegasystems a voulu démontrer comment sa plateforme CRM orienté…</p> 21 Jan 2016 | Call Centre for Finance Was Kunden übel nehmen Kunden haben recht genaue Vorstellungen davon, was einen guten Service ausmacht.