Presse Informations Communiqués de presse Presse Presse Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain. 27 Jun 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more 25 Jun 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more 20 Jun 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Partager cette page Facebook Twitter LinkedIn Email Copy share link Copied! Government (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Consumer Services Cross-Industry Financial Services Government Healthcare Insurance Manufacturing & High Technology Other Industry Utilities Topic Robotic Automation Digital Transformation Agile Case Management Customer Experience Customer Service Pega Platform PegaWorld CRM 23 Apr 2019 | GCN Bringing agile to the front line of project and portfolio management Doug Averill discusses the benefits of going agile in a government agency. 23 Apr 2019 | iBestuur Online Ontwikkelen als Spotify Pega's Jan Willem Boissavain discusses the transition governments are facing as they replace outdated information systems. 21 Mar 2019 | Computer Weekly Interview: How the DWP Dojo innovates Pega's UK public sector customer, the Department of Work & Pensions discusses its innovation testing process. 3 Jan 2019 | ITProPortal Pegasystems 2019 public sector tech trends Peter Ford predicts UK public sector trends for 2019, noting that there may be significant challenges, but technology is available to help overcome them. 12 Nov 2018 | Air Force Magazine Getting Agile, AFRL Finds Faster Way to Modernize IT Learn how the Air Force Research Lab is using Pega to modernize their IT. 8 Nov 2018 | Inside Defense AFRL prototyping four applications to improve program management, accounting Learn how the Air Force Research Lab is using Pega to improve IT. 8 Jun 2018 | Diginomica.com New Jersey automates risk profiling of arrestees to help judges decide if they walk free or go to jail New Jersey Judiciary has reformed its criminal justice system and is using Pega to help judges decide on the outcomes of those being arrested. 6 Jun 2018 | Diginomica.com Australia’s intellectual property agency goes all in on user design, DevOps and AI IP Australia is using Pega as its case management system, but has also undergone a transformation in the way it works, to meet customer expectations 7 Feb 2018 | Open Access Government A look back – and ahead – for public sector IT Pega's Peter Ford looks into the past and future of public sector IT 29 Dec 2017 | Information Age What does 2018 hold for public sector tech? Pega's Peter Ford asks what 2018 holds for the UK public sector 15 Nov 2017 | FedHealthIT Top technology products driving federal health today: Pegasystems Doug Averill discusses how Pega is improving customer centricity at the VA and CMS. 22 Sep 2017 | ITBrief Pegasystems to deploy automation solution for IP Australia IP Australia selects Pega to deliver its robotic process automation solution. 20 Sep 2017 | Which-50 IP Australia implements RPA solution IP Australia is using Pega to automate business processes and reduce data entry costs. 19 Sep 2017 | ZDNet Australia IP Australia gets automated with Pegasystems IP Australia expands its existing Pega deployment to automate business processes. 5 Sep 2017 | CBR Government Customer Service in the public sector: what are the next steps? Pega's Peter Ford explains how the public sector can offer excellent customer service. 5 Jul 2017 | Technology Decisions Transport for NSW using Pega to lift CX Pega helps Transport for New South Wales digitize legacy systems. 25 Oct 2016 | Federal Computing Week IT modernization isn’t all about tech The Dept. of Veterans Affairs' Financial Services Center's CFO discusses IT modernization. 12 May 2016 | Route Fifty New Jersey courts IT team preps for the state’s landmark bail reforms Learn how the New Jersey Courts are using Pega to prepare for statewide bail reform. 23 Mar 2016 | IT News Unisys to deliver Australia's new border clearance platform Unisys chooses Pega to help Australia process border clearance.