Presse Informations Communiqués de presse Presse Presse Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain. 6 Nov 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Read more 4 Nov 2019 | RT InsightsPegasystems Enables Business Users to Apply AI in Real Time Read more 22 Oct 2019 | The CEO ShowRadio: Alan Trefler, Founder & CEO of Pegasystems Read more Partager cette page Facebook Twitter LinkedIn Email Copy share link Copied! 2019 Services financiers Transformation numérique Expérience client (Clear filters) Search Submit Date 2019 2018 2017 Industrie Assurance Commerce Énergie et services publics Industrie Inter-secteur Opérateurs de télécommunication Santé Secteur public Services financiers Transport, fret, logistique Sujet Expérience client Intelligence artificielle Transformation numérique PegaWorld Gestion décisionnelle Service client Automatisation robotique Case management Développement d'applications Analytique CRM Méthode Agile Plateforme Pega 6 Nov 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega 24 Sep 2019 | Fintech FuturesSibos 2019: Banks face existential threat from fintechs “willing to lose money” Alan Trefler discusses the threat banks face from fintechs in the payments market 23 Sep 2019 | CEO MagazineWhat open banking really means for business leaders Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking 21 Aug 2019 | itnewsPega CEO Alan Trefler back in Australia for talks with NAB Pega client National Australia Bank explains how they are improving operational excellence with Pega 9 Jul 2019 | CustomerThinkDeutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets Pega clients discuss the driving force behind their digital transformations and key factors for success 17 Jun 2019 | Which-50The AI Behind CommBank’s New Digital Push Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation 14 Jun 2019 | iTWirePega central to CBA customer conversations Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations 13 Jun 2019 | iTWireHSBC revamps marketing efforts with Pega At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers 12 Jun 2019 | itnewsNAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service 24 Apr 2019 | BAI Banking StrategiesThe end of code, the beginning of bank future proofing Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses. 29 Mar 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. 21 Mar 2019 | IT NewsNAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. 7 Jan 2019 | The Financial BrandTop 10 Retail Banking Trends and Predictions For 2019 Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.